Frequently Asked Questions (CI-690)

1. Where do I download the most current version of CI-690 RootSnap! software?
• The latest version of software can be downloaded at www.cid-inc.com/ci-690-software.php. Click the "Install" button at the bottom of the page to begin the download. Windows Installer 4.5 and Microsoft .NET Framework 4 (x86 and x64) are required.
2. What is the license key and how do I activate my RootSnap! license key?
• The license key allows a user full access to the RootSnap! software. This includes use beyond the 30-day trial, and features such as being able to export data. The license key is activated by a CID Bio-Science employee. Clicking on the "Help", "About" menu will show if the RootSnap! license key is activated, or if it is a trial version, how many days remain in the evaluation period will be displayed. To request license key activation, click the button and an email will be generated and sent to support@cid-inc.com. This email will include information necessary to activate the key, so don’t just send a self-generate email.
3. How long is the trial period for RootSnap!?
• The trial version of RootSnap! lasts for 30 days. After the 30 day trial period is expired, the user will need to contact technical support at CID Bio-Science (support@cid-inc.com) to request an additional trial period or request license key activation.
4. How does the click-once automatic update work?
• If the computer has an internet connection when the RootSnap! software is opened, the click-once application will check if there is an update available. If an update has been released, there will be an option to download the update or to skip the download. It is recommended to download the update. Information on the changes in each new version can be found in the "Release Notes" in the "Help" menu.

CID Bio-Science, Inc. is committed to providing customers with high quality, timely product support. If you need additional assistance, please contact our product support department:

Phone:	(360) 833-8835 ext. 306
Toll Free:	1-800-767-0119 ext. 306
Email:	support@cid-inc.com
Skype:	cidbiosciencesupport