Frequently Asked Questions (CI-203)
- Where do I download the most current version of CI-203 software?
- The latest version of software and the driver can be downloaded at www.cid-inc.com/Software/CI-203. This webpage has links for CI-203 transfer software, USB driver and firmware downloads.
- How do I turn the CI-203 off if the instrument is hung-up and the display is frozen?
- Connect the instrument to the computer with the USB cable. This should cause the freeze-up to go away and you will be able to restart the instrument.
- How do I clean the CI-203?
- Use a soft, clean lint-free cloth to wipe down the scan glass under the arm. Make sure the scan glass is free from particles and debris. You can use canned air to remove any debris on or under the glass by gently passing the air across the scan window.
- How do I remove particles from the CI-203 Conveyor?
- There are two small black caps on either side of the conveyor drum. These caps can be removed, allowing a cloth to be passed through the conveyor drum. Any loose debris or particles can be vacuumed out or otherwise removed. The drum can be wiped with a clean cloth to remove any smudges.
CID Bio-Science, Inc. is committed to providing customers with high quality, timely product support. If you need additional assistance, please contact our product support department:
| Phone: | (360) 833-8835 ext. 306 |
| Toll Free: | 1-800-767-0119 ext. 306 |
| Email: | support@cid-inc.com |
| Skype: | cidbiosciencesupport |
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