Frequently Asked Questions (CI-110)
- Where do I download the most current version of CI-110 software?
- The latest version of software and the driver can be downloaded at www.cid-inc.com/Software/CI-110. Click the "Install" button to start the download. If prompted that the publisher is not verified, click Run or Install to continue the setup. Next, install the driver according to the Instruction Manual.
- Make sure to completely erase the old version of software and the driver before downloading the new version. To do this, go to Add or Remove Programs in your computer's Control Panel. Uninstall the "Plant Canopy Analysis System" software and the CI-110 driver (USB TV Device Driver).
- Where do I find a CI-110 64 bit driver?
- The CI-110 driver is only compatible with 32 bit systems.
- Why won't the GPS lock or find a location?
- The GPS can take up to 15 minutes to locate satellites and establish longitude, latitude and altitude parameters. This time should be shorter after the initial connection. The GPS typically needs to be outdoors to connect to satellites.
- How do I tell when the CI-110 is facing north?
- The tick or arrow-tip on the outside of the image will change from red to green when the CI-110 camera and wand are pointed north. North or green is at the 12 o'clock position on the image.
CID Bio-Science, Inc. is committed to providing customers with high quality, timely product support. If you need additional assistance, please contact our product support department:
| Phone: | (360) 833-8835 ext. 306 |
| Toll Free: | 1-800-767-0119 ext. 306 |
| Email: | support@cid-inc.com |
| Skype: | cidbiosciencesupport |
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